Privacy Policy

Overview

Fortway ("we", "us", or "our") is a web design and development agency. This Privacy Policy explains how we collect, use, and protect information when you visit our website or engage with our services.

We keep this simple: we collect only what we need, we don't sell your data, and we give you control over what you share with us.

What we collect

We may collect the following types of information depending on how you interact with us:

• Contact information — name, email address, phone number, or company name when you fill out a form or reach out directly.
• Project details — information you share when enquiring about or briefing a project.
• Usage data — pages visited, time on site, browser type, and device info via analytics tools.
• Communications — emails, messages, or notes exchanged during a project or enquiry.

We do not collect sensitive personal data (e.g. financial information, health data, or government IDs) unless explicitly required for a specific service and agreed upon in writing.

How we use it

Information you provide is used strictly to deliver and improve our services. Specifically:

• To respond to enquiries and provide project quotes
• To deliver, manage, and invoice for web design or development work
• To improve our website and understand how visitors use it
• To send relevant updates, only if you've opted in
• To comply with legal obligations where required

We will never use your information for purposes beyond what is outlined here without your explicit consent.

Sharing your data

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

• Service providers — tools we use to run our business (e.g. email platforms, project management software) under strict data processing agreements.
• Legal requirements — if required by law, regulation, or a valid legal process.
• Business transfers — in the event of a merger or acquisition, your data may be transferred with appropriate notice.

Any third-party tools we use are selected carefully and are required to handle your data in accordance with applicable privacy laws.

Cookies

Our website may use cookies — small text files stored on your device — to help us understand how the site is used and improve your experience.

• Essential cookies — required for basic site functionality.
• Analytics cookies — help us understand visitor behaviour (e.g. Google Analytics). These are anonymised.

You can disable cookies in your browser settings at any time. Note that this may affect some functionality of the site.

Data retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

• Enquiry and contact data: up to 12 months if no project proceeds
• Client project data: up to 3 years after project completion for record-keeping
• Analytics data: as configured in our analytics platform (typically 26 months)

You can request deletion of your data at any time by contacting us directly.

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be erased
• Restriction — request that we limit how we use your data
• Portability — request your data in a portable format
• Objection — object to certain types of processing

To exercise any of these rights, email us at hello@fortway.co.za. We'll respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure communication channels, limited access to client data, and regular review of our practices.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Contact us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us:

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.